[Must-see for companies operating in India] "Improving customer support efficiency with Zendesk, from SNS support to internal slack integration!” Webinar to be held on Thursday, April 15, 2021
By setting up an inquiry window on social networking services such as Twitter, Facebook etc, it is expected to make it easier for customers to make requests that they have been accumulating.
In addition, by responding to these inquiries asynchronously, it is possible to reduce the man-hours required by customer service staff.
In this seminar, we will Explain how to use Zendesk to centrally manage inquiries from SNS with tickets, and how to notify the Agent of the inquiry by connecting with Slack.
We hope you will join us to see how Zendesk can take your customer service one step further by making it easy to understand the content of your inquiries and improve efficiency.
Classmethod India Private Limited
Classmethod Corporation (Head Office: Chiyoda-ku, Tokyo, President: Satoshi Yokota, hereinafter referred to as "Class Method") established Classmethod India Private Limited - its first base in South Asia, in the state of Haryana, India, on June 12, 2019.
Through this subsidiary, Classmethod will provide Amazon Web Services implementation, operational support, consulting, and other services to local corporations in India and local branches of Japanese companies.
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|Date||Wednesday, April 15, 2021 (13:00-14:00)
*You will be able to join10 minutes before the session starts.
|Speakers||Nobuo Takeda - Manager, Partner Alliance Department and Game Solution Department, AWS Division, Class Method Corporation.
Kentaro Uomi - Managing Director, Class Method India.
Suraj Raut - Manager, Class Method India
|Cost||Free of charge|
|Producer||Co-sponsored by Class Method Corporation, Class Method India Supported by zendesk|
|16:30 - 16:45||Greeting / Zendesk Overview|
|16:45 - 17:15||SNS x Zendesk x Slack Collaboration Demonstration|
|17:15 - 17:30||Q&A session
The content of the seminar is subject to change without notice.
Copyright © 2021 Classmethod India Private Limited. All rights reserved.