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[Must-see for companies operating in India] "Improving customer support efficiency with Zendesk, from SNS support to internal slack integration!” Webinar to be held on Thursday, April 15, 2021



Seminar Overview Category

By setting up an inquiry window on social networking services such as Twitter, Facebook etc, it is expected to make it easier for customers to make requests that they have been accumulating. In addition, by responding to these inquiries asynchronously, it is possible to reduce the man-hours required by customer service staff. In this seminar, we will Explain how to use Zendesk to centrally manage inquiries from SNS with tickets, and how to notify the Agent of the inquiry by connecting with Slack. We hope you will join us to see how Zendesk can take your customer service one step further by making it easy to understand the content of your inquiries and improve efficiency. Classmethod India Private Limited Classmethod Corporation (Head Office: Chiyoda-ku, Tokyo, President: Satoshi Yokota, hereinafter referred to as "Class Method") established Classmethod India Private Limited - its first base in South Asia, in the state of Haryana, India, on June 12, 2019. Through this subsidiary, Classmethod will provide Amazon Web Services implementation, operational support, consulting, and other services to local corporations in India and local branches of Japanese companies.

Recommended for: Category

  • We have been accepting inquiries via email from forms, but we want to accept a wide range of inquiries from SNS.
  • The number of inquiries is too large for customer service to handle.
  • We would like to receive notifications as the customer service staff is not always available.
  • There are multiple contact points for each service, and we are having trouble centralizing them.

  • Outline Category
    Date Wednesday, April 15, 2021 (13:00-14:00)
    *You will be able to join10 minutes before the session starts.
    Location Webinar style
    Speakers Nobuo Takeda - Manager, Partner Alliance Department and Game Solution Department, AWS Division, Class Method Corporation.
    Kentaro Uomi - Managing Director, Class Method India.
    Suraj Raut - Manager, Class Method India
    Capacity 50 people
    Cost Free of charge
    Producer Co-sponsored by Class Method Corporation, Class Method India Supported by zendesk
    Flow of the day Category
    Time Description
    16:30 - 16:45 Greeting / Zendesk Overview
    16:45 - 17:15 SNS x Zendesk x Slack Collaboration Demonstration
    17:15 - 17:30 Q&A session
    The content of the seminar is subject to change without notice.


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